German Salesman

Job Overview

We are currently seeking a German Salesman to provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services.

Responsibilities:

• Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;

• Ensure that client accounts are opened according to the client’s product and service guidelines;

• Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding and mobile application;

• Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;

• Identify selling opportunities after analysing the customer’s needs;

• Address cancellation and temporary/ permanent blocking of cards, as per customer requests;

• Process of transactions and outgoing payments accurately within the company’s I.T. systems;

• Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;

• Keeping records as required;

• Issuing of new cards and renewal processes.

• Assistance with gathering of data/information for the company (via phone, e-mails and chat);

• Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;

• Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;

• Communication and close cooperation with country co-ordinators and other departments;

• Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;

• Other related ad hoc duties that may be assigned from time to time.

Requirements:

• In possession of a University degree

• Native or fluent level of German along with a fluent level of English

• Previous experience in a similar position is an asset

• Strong communication skills, both verbal and written

• Computer skills

• Team player and customer oriented

• Willingness to learn and expand horizons.

 

In conclusion, the German Salesman will play a vital role in ensuring that the company’s products and services are delivered to customers in a professional and efficient manner.