German Customer Service Agent

Application deadline date has been passed for this Job.
This job has been Expired
Spoton Connections
  • Post Date: 10/04/2023
  • Listing Expire Date: 25/04/2023
Job Overview

We are currently seeking a motivated and customer-oriented individual to join our team as a German Customer Service Agent. As a German Customer Service Agent, you will be responsible for providing exceptional customer service to our clients while dealing with inquiries regarding our products and services. You will need to have excellent communication skills, be detail-oriented, and have a strong ability to multitask.

Responsibilities:

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that client accounts are opened according to the client’s product and service guidelines;
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding, and mobile application;
  • Maintain a high level of knowledge when it comes to the company’s products and services to provide customers with accurate information;
  • Identify selling opportunities after analysing the customer’s needs;
  • Address cancellation and temporary/permanent blocking of cards, as per customer requests;
  • Process transactions and outgoing payments accurately within the company’s I.T. systems;
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
  • Keep records as required;
  • Issue new cards and renewal processes;
  • Assist with gathering of data/information for the company (via phone, e-mails and chat);
  • Provide support with invoicing, allocating payments and related duties, in line with the company’s policies;
  • Assist with administrative tasks in accordance with the company´s policies, procedures and instructions;
  • Communicate and work closely with country co-ordinators and other departments;
  • Monitor the repayment of loans by customers, including tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
  • Perform other related ad hoc duties as assigned from time to time.

Requirements:

  • Possession of a University degree
  • Native or fluent level of German along with a fluent level of English
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer-oriented
  • Willingness to learn and expand horizons

We offer a competitive salary based on experience and a relocation package to help you settle into your new role. If you are looking for a new challenge and would like to join our dynamic team, please apply today.

Job Detail
  • Offered Salary€20,000 - €30,000
  • Experience*2 Years
  • Qualification*N/A
  • Job Reference*scjc24
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