Customer Support Team Leader

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This job has been Expired
Ceek recruitment solutions
  • Post Date: 13/04/2022
  • Listing Expire Date: 28/04/2022
Job Overview

Are you customer-oriented and do you love to give support to your team? Then this is the ideal job for you! A renowned company in the iGaming sector is seeking to recruit a Customer Support Team Leader to be part of their dynamic team. If you are interested, we at Ceek would love to hear from you!


What is expected of you?

  • Schedule daily and weekly team tasks
  • Inspire and motivate the customer support team
  • Provide regular reviews with direct reports to ensure that all staff is fully trained and is meeting quality and efficiency standards
  • Monitor productivity of the team to ensure Company’s objectives and KPIs are met
  • Follow agent’s performance and conduct coaching meetings
  • Listen to team member’s feedback and resolve issues or conflicts
  • Focus on customer experience and aim to maximize customer satisfaction
  • Monitor the agent’s roster and identify OT needs
  • Deliver new employee training to ensure new employees are ready to work as CS agent
  • Identify training needs based on the assessments and outline development plans
  • Identify errors and bugs in the system together with Tier 2 agents and report those to the Stakeholders
  • Assist the Team Manager with ad-hoc tasks and projects


What are you expected to bring?

  • Excellent English, both verbal and written
  • 2 years’ working experience in a team-leading position
  • A natural leader and an excellent communicator
  • Excellent understanding of customer care
  • Deep understanding of the brands and products
  • Able to work in a proactive manner, possess a positive attitude and strong attention to detail
  • Be diligent and able to work on your own initiative with minimal supervision
  • Able to handle customer queries and act as a role model to agents
  • Good judgement & decision-making skills
  • Exceptional work ethics


What’s in it for you?

  • Competitive remuneration package
  • Health insurance cover including dental scheme
  • Wellbeing allowance 
  • Parking Space
Job Detail
  • Offered SalaryNegotiable
  • Experience*2 Years
  • Qualification*N/A
  • Job Reference*478
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