CRM Manager – German Speaking

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This job has been Expired
Spoton Connections
  • Post Date: 26/06/2023
  • Listing Expire Date: 11/07/2023
Job Overview

We are currently seeking an experienced CRM Manager who is fluent in German and passionate about improving customer retention and engagement. As a CRM Manager, your primary focus will be on enhancing the player’s experience at Platincasino, encompassing everything from onsite interactions to communications, casino games, and sportsbook. You will play a key role in improving retention rates, performance, and profitability, and be responsible for devising and delivering all digital marketing campaigns.

Key Responsibilities:

  • Develop and implement highly automated and personalized lifecycle campaigns, as well as real-time interactions, across multiple channels based on customer behavior modeling, with a strong emphasis on creating player lifecycle journeys.
  • Conduct A/B and multivariate testing of lifecycles to continuously optimize campaign quality and performance.
  • Analyze lifecycle campaigns in collaboration with the Product, Key Account, and Data teams to improve the return on investment (ROI) of the lifecycles.
  • Assist in building a data-driven digital marketing strategy.


  • Fluency in German is a must.
  • Minimum of 2 years’ experience in a CRM position within the iGaming industry.
  • Analytical mindset with the ability to present reports in a logical manner.
  • In-depth understanding of segmentation strategies.
  • Strong organizational and collaborative skills.
  • Positive attitude with a solution-oriented mindset.
  • Team player mentality.

What We Offer:

  • Attractive remuneration package.
  • Wellness benefit (after probation).
  • Optician/Spectacle and Blue Lens Benefit (after probation).
  • Health Insurance (after probation).
  • Breakfast/lunch provided all week.
  • Monthly snacks allowance.
  • Training support.
  • Modern office facilities.
  • Exciting Company Events.

Join our team and contribute to improving customer engagement and retention through your expertise in CRM management. Apply now and be a part of our dynamic and innovative environment!

Job Detail
  • Offered SalaryNegotiable
  • Experience*2 Years
  • Qualification*Bachelor Degree
  • Job Reference*scjc59
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