Do you possess strong leadership and organizational skills? Are you a team-player and willing to ‘go the extra mile’? If so, a client of ours within the financial services industry is seeking to recruit a Service Desk & Support Team Leader to join their dynamic team!
What is expected of you?
- Ensure correct execution of the IT Customer Service activities, following strictly the defined rules, policies, and procedures
- Work with colleagues in other locations ensuring strong teamwork and collaboration
- Introduce, plan and document of relevant processes
- Be responsible for the continuous process improvement
- Create appropriate guidelines on day-to-day business
- Take part in solving customer issues and problems
What are you expected to bring?
- A bachelor’s degree in information technology or equivalent education
- Proven experience in a similar position
- Accurate, detail oriented and reliable working-style
- Customer and service-oriented approach
- ITIL knowledge and experience
What’s in it for you?
- Attractive salary
- Dynamic working environment
- Career prospects