Senior Responsible Gaming Analyst – German Speaking

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Spoton Connections
  • Post Date: 26/06/2023
  • Listing Expire Date: 11/07/2023
Job Overview

We are expanding our Responsible Gambling (RG) team and seeking a Senior Responsible Gaming Analyst who will play a crucial role in monitoring and detecting potential signs of problematic gambling. As a Senior Responsible Gaming Analyst, you will ensure that players have a great and sustainable gaming experience with us.

Key Responsibilities:

  • Ensure Responsible Gaming is integrated into daily operations across all areas, including customer service, marketing, and technical enhancements.
  • Take ownership of strategies, procedures, and drive various projects related to responsible gaming.
  • Ensure full RG compliance with all relevant licensing authorities.
  • Promote awareness of responsible gaming issues throughout the organization and collaborate with adjudicating bodies to resolve any complaints.
  • Proactively prevent gaming addiction and provide the best service/tools to customers in line with our commitment to Responsible Gaming.
  • Handle escalations from other departments promptly and provide responsible gaming training to all staff members.
  • Independently identify potential addictive behavior and follow agreed procedures for account blocking, conducting further checks, and excluding customers.
  • Conduct reactive and proactive analysis of transactional and customer records to identify connections between unidentified transactions/accounts and known gambling addicted and underage accounts.
  • Investigate suspicious accounts (internal & external) with proper analysis and follow-up.
  • Process and record outgoing customer refunds accurately and in a timely manner according to established procedures.
  • Update Responsible Gaming Training Policies for the Customer Service Department.


  • Native proficiency in German language is a must.
  • Keen interest in the psychology of addiction and regulatory compliance knowledge.
  • Minimum 1 year of experience in a Responsible Gaming department.
  • Empathetic individual with effective listening skills and the ability to understand others.
  • Strong team player with a positive mindset and a flexible approach.
  • Analytical thinker with excellent attention to detail.
  • Passionate about Responsible Gaming.
  • Knowledge of MGA regulations.
  • Experience in training and procedures.

What We Offer:

  • Attractive remuneration package.
  • Wellness benefit (after probation).
  • Optician/Spectacle and Blue Lens Benefit (after probation).
  • Health Insurance (after probation).
  • Breakfast/lunch provided all week.
  • Monthly snacks allowance.
  • Training support.
  • Modern office facilities.
  • Exciting Company Events.

Join our growing team and make a positive impact on our players’ gaming experience while ensuring responsible gaming practices. Apply now and take the next step in your career!

Job Detail
  • Offered SalaryNegotiable
  • Experience*2 Years
  • Qualification*Bachelor Degree
  • Job Reference*scjc58
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