ceek recruitment solutions
What is excepted of you?
- Will be responsible for the on-call timetable and programming of emergency number schedule
- Motivate, drive and push technicians to promote up-sell and cross sell other systems and products to existing clients when conducting jobs
- Promote and negotiate maintenance agreements to enhance customer value by establishing long-term relationships
- Handle customers’ complaints, issues and negative feedback always with the attempt to resolve problematic situations in the best way possible
- Foresee administrative duties such as vacation leave, sick leave, feedback – giving and receiving, monitor KPIs, customers testimonials, motivational reward schemes, team dynamics, team management by conducting excellent time management and prioritization
- Drive and motivate technicians to seal cash on sale for all jobs whilst follow-up on those technicians who fail to collect cash payments
- Improve work flow procedures where necessary by improved human resource management, use collaboration tools efficiently and with better communication flows
- of the workshop, to motivate and adopt new procedures and make sure that service level targets are reached
- Develop client relationships at both senior and technical level by maintaining an excellent communication flow
- Identify the team’s training requirements through thorough analysis of job delivery and quality and keep track of the teams’ progress
- What are you excepted to bring?
- Strong sense of leadership and learning orientation
- Ability to define goals together with his team and assign the responsibility to team members in a clear manner
- Excellent interpersonal and presentation skills for both one-to-one and in groups
- Project management skills including flexibility and prioritisation of tasks
What’s in it for you?
A fantastic and challenging opportunity
An attractive remuneration packages
Dynamic working environment