Team Leader

ceek recruitment solutions
  • Posted Date: 02/11/2018
  • Closing Date: 24/04/2019
  • Views 100
Job Overview

What is excepted of you?

  • Will be responsible for the on-call timetable and programming of emergency number schedule
  • Motivate, drive and push technicians to promote up-sell and cross sell other systems and products to existing clients when conducting jobs
  • Promote and negotiate maintenance agreements to enhance customer value by establishing long-term relationships
  • Handle customers’ complaints, issues and negative feedback always with the attempt to resolve problematic situations in the best way possible
  • Foresee administrative duties such as vacation leave, sick leave, feedback – giving and receiving, monitor KPIs, customers testimonials, motivational reward schemes, team dynamics, team management by conducting excellent time management and prioritization
  • Drive and motivate technicians to seal cash on sale for all jobs whilst follow-up on those technicians who fail to collect cash payments
  • Improve work flow procedures where necessary by improved human resource management, use collaboration tools efficiently and with better communication flows
  • of the workshop, to motivate and adopt new procedures and make sure that service level targets are reached
  • Develop client relationships at both senior and technical level by maintaining an excellent communication flow
  • Identify the team’s training requirements through thorough analysis of job delivery and quality and keep track of the teams’ progress
  • What are you excepted to bring?
    • Strong sense of leadership and learning orientation
    • Ability to define goals together with his team and assign the responsibility to team members in a clear manner
    • Excellent interpersonal and presentation skills for both one-to-one and in groups
    • Project management skills including flexibility and prioritisation of tasks

    What’s in it for you?

    A fantastic and challenging opportunity

    An attractive remuneration packages

    Dynamic working environment

Job Detail
    Category: Others
  • Offerd SalaryNegotiable
  • ExperienceN/A
  • QualificationN/A
  • Job Reference269
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