IT Desktop Support Technician

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Ceek recruitment solutions
  • Post Date: 25/04/2022
  • Listing Expire Date: 10/05/2022
  • Views 111
Job Overview

Do you have strong analytical and organizational skills, the ability to multitask and work across a broad range of technologies? Can you work on your own initiative and as a team player? Then we at Ceek would love to hear from you!

What is expected of you?

  • Provide 1st level support to all staff as required
  • Ensure that work is carried out within agreed service levels, in accordance with the IT department’s procedures and guidelines
  • Assisting in installing, troubleshooting, and maintaining IT equipment, network devices, and other IT systems as required, in accordance with the IT policies and procedures
  • Document technical issues and solutions for future requirements
  • Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory
  • Manage incidents and service requests through JIRA service desk
  • Assist in the evaluation, purchasing and installation of IT hardware and software
  • Provide basic training to end-users when necessary
  • Resolve support requests and escalate when necessary
  • Maintain and update documentation and inventories as required
  • Identify potential changes and system improvements
  • Perform any further duties as may be required by the company from time to time

 

What are you expected to bring?

  • A minimum of 2 years experience in a similar role
  • General understanding of network protocols and technologies
  • CompTIA A+ certification or equivalent
  • Working knowledge of Active Directory and Office 365
  • Knowledge of video conferencing an IP Telephony
  • Ability to solve technical problems
  • Being able to work within a team as well as working on own initiative
  • Good command of English

What’s in it for you?

  • Attractive salary
  • Career Progression
  • Good Benefits
Job Detail
  • Offered SalaryNegotiable
  • Experience*2 Years
  • Qualification*N/A
  • Job Reference*391
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