Content Writer Specialist

This job has been Expired
Ceek recruitment solutions
  • Post Date: 22/02/2022
  • Listing Expire Date: 09/03/2022
  • Views 24
Job Overview

If you are tech-savvy and have exceptional written communication skills, this is the ideal job for you! A renowned company in the iGaming sector is seeking to recruit a Content Writer Specialist to be part of their dynamic team.


What is expected of you?

  • Analyze and monitor automated conversations on chat and email bots, and identify needs to maximize the efficiency on all channels
  • Create new business cases to develop further develop automated flows and/or contents of the AI conversations
  • Analyse data and preparing monthly and/or weekly routine reports
  • Prepare and update FAQs content, both for agent and end-user
  • Assist in the design and development of Help Centre pages and improve its content
  • Ensure that content aligns with internal training standards and procedures
  • Assist with the creation of training documents and content
  • Assist the department manager in ad hoc data analysis


What are you expected to bring?

  • 1 year experience in a similar role
  • Excellent command of English, both verbal and written
  • In-depth knowledge of customer service principles and practices
  • Excellent knowledge of the I-Gaming sector and related products
  • Basic knowledge of MS Excel/Google Sheet
  • Be tech-savvy and a great problem solver
  • A positive mindset and proactive attitude
  • Ability to work in a dynamic environment and under pressure


What’s in it for you?

  • Competitive remuneration package plus bonus
  • Health insurance cover including dental scheme
  • Wellbeing allowance
Job Detail
  • Offered SalaryNegotiable
  • Experience*Less than 1 Year
  • Qualification*N/A
  • Job Reference*479
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