If you are tech-savvy and have exceptional written communication skills, this is the ideal job for you! A renowned company in the iGaming sector is seeking to recruit a Content Writer Specialist to be part of their dynamic team.
What is expected of you?
- Analyze and monitor automated conversations on chat and email bots, and identify needs to maximize the efficiency on all channels
- Create new business cases to develop further develop automated flows and/or contents of the AI conversations
- Analyse data and preparing monthly and/or weekly routine reports
- Prepare and update FAQs content, both for agent and end-user
- Assist in the design and development of Help Centre pages and improve its content
- Ensure that content aligns with internal training standards and procedures
- Assist with the creation of training documents and content
- Assist the department manager in ad hoc data analysis
What are you expected to bring?
- 1 year experience in a similar role
- Excellent command of English, both verbal and written
- In-depth knowledge of customer service principles and practices
- Excellent knowledge of the I-Gaming sector and related products
- Basic knowledge of MS Excel/Google Sheet
- Be tech-savvy and a great problem solver
- A positive mindset and proactive attitude
- Ability to work in a dynamic environment and under pressure
What’s in it for you?
- Competitive remuneration package plus bonus
- Health insurance cover including dental scheme
- Wellbeing allowance
Experience*Less than 1 Year