After Sales Consultant

Broadwing
  • Posted Date: 06/03/2019
  • Closing Date: 21/03/2019
  • Views 28
Job Overview

Job Responsibilities and Duties

  • Handle telephone support and escalate calls when deemed necessary and appropriate;
  • Handle assigned tickets;
  • Design and generate/amend new or existing reports;
  • Handle software implementation phases or part of including: installation, set-up; user training; testing; data conversion, go Live and Hand holding;
  • Handle client/user or internal documentation;
  • Work and ensure that client and project deadlines are met;
  • Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready;
  • Contribute to knowledge sharing amongst other team members;
  • Problem solving and present findings to release management and development teams;
  • Troubleshoot client issues and provide short and long term solutions;
  • Liaise with release management and carry out testing and client upgrades as required;
  • Communicate any client feedback to team leader and management;
  • Handle other specific tasks as assigned by superiors and as required by the Company;
  • Contribute to internal process improvement initiatives;
  • Handle the inputting of timesheets within 24 hours of working on a job or a task;
  • Ensure day to day processes follow ISO procedures as set in the QMS Manual;
  • Adherence to the company Code of Conduct, unless otherwise specified in the job description;
  • The company may assign other duties from time to time depending on the current needs.

Experience

  • A first Degree or equivalent related to Information Technology or experience in a similar position for 2 years.

Personal Skills

  • Basic knowledge of company Business processes;
  • Basic knowledge of Accounting Fundamentals;
  • Basic knowledge of Querying SQL Database;
  • Basic knowledge of Report writing;
  • Excellent English, both written and spoken.
Job Detail
    Category: Accountancy, Information Technology, Sales & Business Development
  • Offerd Salary€20,000 - €30,000
  • Experience2 Years
  • QualificationDiploma
  • Job Reference04281
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